Community Studies - MANAGING ONLINE MESSAGE BOARD BRAWLS - Technology Is Helping Some Publishers Referee Melees: More an advertisement for said technology then an article with any real clues on how to handle the problem. It does mention that several newspapers have handled the problem by shutting down all message boards... I think it's valuable to study precedents, but I don't think I'd want to emulate these!
Community Studies - MANAGING ONLINE MESSAGE BOARD BRAWLS - Technology Is Helping Some Publishers Referee Melees: More an advertisement for said technology then an article with any real clues on how to handle the problem. It does mention that several newspapers have handled the problem by shutting down all message boards... I think it's valuable to study precedents, but I don't think I'd want to emulate these!